Razorpay Erfahrungen (2024)

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Razorpay Erfahrungen (3)

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Über Razorpay

Digitale Online-Zahlungsabwicklung für vereinfachte Unternehmensverwaltung.

Erfahre mehr über Razorpay

Vorteile:

The payment process is good and also "Capture" event for any payment provides another check before actually getting money in our account.

Nachteile:

Apart from that if you need to get money settled to your bank account instantly then you have to pay little more extra charges which is nill in Paytm case.

Bewertungen zu Razorpay

Durchschnittliche Bewertung

Benutzerfreundlichkeit

3,8

Kundenservice

3,1

Funktionen

3,8

Preis-Leistungs-Verhältnis

3,4

Weiterempfehlungsquote

6,2/10

Razorpay hat eine Gesamtbewertung von 3,6 von 5 Sternen basierend auf 96 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (96)

Produktbewertung

Produktbewertung

  • 5,0 (45)
  • 4,0 (20)
  • 3,0 (5)
  • 2,0 (4)
  • 1,0 (22)

Länder

Länder

  • Deutschland
  • Indien
  • Bangladesch
  • Burkina Faso
  • Frankreich

Nutzung

Branche

  • Unternehmensberatung
  • Onlinemedien
  • E-Learning
  • Computer-Software
  • Buchhaltung
  • Internet
  • Hochschulbildung
  • Bildungsmanagement

Unternehmensgröße

  • Selbstständig
  • 2–10
  • 11–50
  • 51–200
  • 201–500
  • 501–1.000
  • 10.000+

Dauer der Nutzung

  • Kostenlose Testversion
  • 1-5 Monate
  • 6-12 Monate
  • Mehr als 1 Jahr
  • Mehr als 2 Jahre

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Nutzerbewertungen filtern (96)

Hilfreichste Bewertungen Neueste Bewertungen

Razorpay Erfahrungen (4)

Priyansh

Manager in Indien

Verifizierter Nutzer auf LinkedIn

Animation, 2–10 Mitarbeiter

Verwendete die Software für: 1-5 Monate

Herkunft der Bewertung

In Betracht gezogene Alternativen:

PayU

Razorpay is the only Indian alternative to Stripe

5,0 vor 2 Jahren

Kommentare: Overall, my experience with Razorpay has been mostly positive. The platform is easy to use and offers a wide range of payment options, including credit card, debit card, and various digital wallets.

Vorteile:

- One of the things I really appreciate about Razorpay is its user-friendly interface. - The dashboard is well-organized and allows you to easily track transactions and manage your account.- Additionally, the company offers excellent customer support, with knowledgeable and helpful staff available to assist with any issues or questions you may have.-Another thing I like about it is its security measures. The platform uses advanced technology to ensure that all transactions are secure and encrypted, which gives me peace of mind as a user.

Nachteile:

- Limited international presence: Razorpay is primarily focused on the Indian market, so it is not the best option for businesses with international customers or clients. They did not approve me the first time I applied.- Fees can add up, especially when we start having high volume transactions.- Integration challenges: depending on your business and the platform you use, integrating Razorpay may require some technical know-how or the assistance of a developer, we needed one for Wordpress.- Limited payment options: while Razorpay offers a range of payment options, it does not support certain types of payments or certain countries, AMEX particularly has issues.

Razorpay Erfahrungen (6)

Siddharth

Business Manager in Indien

Verifizierter Nutzer auf LinkedIn

Computer-Software, 11–50 Mitarbeiter

Verwendete die Software für: Mehr als 1 Jahr

Herkunft der Bewertung

Razorpay is the future of payment gateway

5,0 vor 4 Jahren

Kommentare: recipe payment gateway help us a lot with collecting a payments from different lines events from even domestic and international clients will face in English show there is a life that option and the customer care executive clear our doubt in minutes. also the charges of this payment gateway are very lower compared to any other way payment gateways.

Vorteile:

Razorpay is the most easiest and modern way to collect payments from clients and people because it includes each and every types of payment mode such as UPI , debit card, credit card, bank transfer, cheque transfer etc. We can create smart pages which looks very professional and really smart. Payment settled easily and in a hassle free manner. Also the integration is very easy to set up with our website and applications. Highly recommended.

Nachteile:

Using it for years but didn't have any issues with this payment gateway but I will recommend to make the Android app more user-friendly.

Abhishek

CEO in Indien

Informationstechnologie & -dienste, 2–10 Mitarbeiter

Verwendete die Software für: 1-5 Monate

Herkunft der Bewertung

wrost playment gateway service in india

1,0 vor 4 Wochen Neu

Kommentare: very worst. i do not recommend this payment gateway for your precious project, they will not there for you when you need them. they will always be available when then have to deduct charges.

Vorteile:

they are first when join a new customer, be they are last when they have to serve service, i like this approach

Nachteile:

they call very on a ticket very fast , so client think they are prompt responsive, but they put you in queries.

Atharva

Founder in Indien

Marketing & Werbung, 11–50 Mitarbeiter

Verwendete die Software für: Mehr als 1 Jahr

Herkunft der Bewertung

Razorpay: Payment gateway accepting a variety of payment methods

4,0 vor 2 Jahren

Kommentare: Razorpay is ideal for businesses that want to offer their customers a variety of payment options, such as credit and debit cards, UPI, net banking, and a variety of mobile wallets.

Vorteile:

Razorpay is the best payment gateway, which accepts credit and debit cards, UPI, net banking with more than 50 banks, and a variety of mobile wallets.Razorpay boasts a user-friendly interface with tools like automated receipts and personalized payment pages. You can embed a wide range of Razorpay integrations, including those for OpenCart, WordPress, and Shopify.It has a fixed processing fee, which is typically marginally less than Instamojo.For its users, Razorpay also offers 24/7 live customer support.

Nachteile:

Razorpay is less secure because SSL support is not always used. Customer-friendly features like gift cards are not provided. Additionally, Razorpay does not have a standard or free version.

Bhushan

Marketing Communication Manager in Indien

Chemikalien, 51–200 Mitarbeiter

Verwendete die Software für: Mehr als 2 Jahre

Herkunft der Bewertung

Best Payment Gateway for ecommerce and online transactions

4,0 vor 2 Jahren

Kommentare: It's a reliable payment gateway that's easy to integrate into any website or app, but its charges might impact small businesses because they charge for every small transaction. expect this its one of the most popular payment gateway used by most of the internet vendors.

Vorteile:

User-friendly interfaces and easy use make the payments process faster from both sides

Nachteile:

Limited payment channels and limitations e.g. debit/credit/ net banking etc, can add universal payments method to make better

Poonam

Owner in Indien

Bekleidung & Mode, 2–10 Mitarbeiter

Verwendete die Software für: Mehr als 2 Jahre

Herkunft der Bewertung

Razorpay is not attending my complaints

1,0 vor 4 Monaten

Kommentare: I am really disappointed and feel cheated.

Vorteile:

This is a serious complaint against Razorpay.

Nachteile:

RazorPay has not attended to my complaints. In the last 3 months, have raised 8 requests for change of my billing plan, have called multiple times but my plan has not been changed so far. Request No [sensitive content hidden].

Rachna

Director in Indien

Bildungsmanagement, 11–50 Mitarbeiter

Verwendete die Software für: Mehr als 2 Jahre

Herkunft der Bewertung

Razorpay is only good for domestic payments

4,0 vor 2 Jahren

Vorteile:

Best things to use razorpay is refund process, customer will get refund in very quick time as compare to other payment gateway, also i personally likes its dashbaord.

Nachteile:

There are certain things that razorpay need to fix:1- The need to enable wallet payment for everyone, they have restrictions for wallet payment for new customer.2- Sometimes they took 15+ days to resolve small issue, customer support slow.

Jagadeesh

Student in Indien

Hochschulbildung, 51–200 Mitarbeiter

Verwendete die Software für: Mehr als 1 Jahr

Herkunft der Bewertung

Great things in razorpay

4,0 vor 2 Jahren

Kommentare: This service can be best for any transaction. And these can be useful for other countries also it's best for merchant transactions.

Vorteile:

It can send money from any type of transaction and also it can take several methods to receive money.

Nachteile:

In this service poor thing is it cannot be sent directly to others bank accounts like google pay and phonepe. It will be used to redeem by using this service.

Daksh

Freelancer in Indien

Computer-Software, Selbstständig

Verwendete die Software für: Mehr als 1 Jahr

Herkunft der Bewertung

Leading for a reason...

4,0 vor 3 Jahren

Kommentare: Initially, it was difficult coping up with the tedious registration process and post-registration, understanding the flexibility of operations became easier and business life became much easier

Vorteile:

The best part is the ease of usage and the deep understanding that the organization brings in with their on-the toes CRM team!

Nachteile:

The accessibility to registration and the facts that small scale/ non registered business tends to look like a potential threat to the organization in the future.

Razorpay Erfahrungen (7)

Vivek

chief nutrition and fitness coach in Indien

Verifizierter Nutzer auf LinkedIn

Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter

Verwendete die Software für: Mehr als 2 Jahre

Herkunft der Bewertung

Great product

4,0 vor 6 Monaten

Vorteile:

Ese of use, integration with my site, payment link generation

Nachteile:

the number of days it takes for the money to hit your bank

Gaurav

Director in Indien

Informationstechnologie & -dienste, 11–50 Mitarbeiter

Verwendete die Software für: 6-12 Monate

Herkunft der Bewertung

In Betracht gezogene Alternativen:

PayU

It is easy to integrate and use

5,0 vor 5 Jahren

Kommentare: The experience is great. We are using it from last 8 months without any complaints.

Vorteile:

It has appealing mordern UI. API documentation are very comprehensive and response time is great. Their due diligence and approval process is fast. They are better payout cycles.

Nachteile:

There should be an option to allow customers to deduct 10% TDS before payment on the automated invoices we generate. There is work-around by enabling partial payment. But it is not full proof as there is no control on how much partial payment the customer will do.

Bismil

Director in Indien

Onlinemedien, 2–10 Mitarbeiter

Verwendete die Software für: Mehr als 2 Jahre

Herkunft der Bewertung

In Betracht gezogene Alternativen:

Stripe

Razorpay is always my first choice

5,0 vor 2 Jahren

Kommentare: Overall razorpay is good if you are accepting payment within India

Vorteile:

Razorpay is very good payment gateway as best part of razorpay is that it does not have any monthly or yearly fees, it is like pay as you go. It will deduct amount around 2.6% from transaction. Also I personally like Razorpay support they are very supportive and always solve my query within 24hrs.

Nachteile:

Accepting international payment is bit difficult there are many formalities with razorpay and i think the asked around 50K INR domestic payment before allowing international payment.

Navin

Director in Indien

Marketing & Werbung, 2–10 Mitarbeiter

Verwendete die Software für: Mehr als 1 Jahr

Herkunft der Bewertung

The worst customer service in the history of customer service

1,0 vor 4 Jahren

Kommentare: After using them for 1 year, they suddenly block the service on my live site stating that the partner banks have rejected the company. The same day the send a mail saying everything is fine and approved. Then for one week daily I would get contradictory mails, one saying approved one saying blocked. Post which I got a call saying approved, and again followed by a mail saying blocked. Then they finally decide that it is blocked after 2 weeks and say they will only settle my money after 120 days. Even if there was any reason for rejection, they should have done it right in the start, and not after 1 year of usage and after more than a lakh was collected. They should be sued.

Vorteile:

Nothing in hindsight. They had international payments.

Nachteile:

The customer service is pathetic to say the least. They play around with the company's money and don't communicate for weeks.

Razorpay Erfahrungen (10)

Chandrakeerthan

student in Indien

Verifizierter Nutzer auf LinkedIn

Hochschulbildung, 201–500 Mitarbeiter

Verwendete die Software für: Mehr als 1 Jahr

Herkunft der Bewertung

Best for payments

5,0 vor 2 Jahren

Kommentare: Overall, I had a positive experience. All of my payments are immediate. The transaction is automatically authorised, and you are notified via notification channels. But, based on my prior experience, the support system still needs work. I initiated a live chat to address a problem, but the agent ultimately raised a ticket and indicated the appropriate staff will address the problem even though it was not a major one.

Vorteile:

Razorpay's user-friendly dashboard makes it simple to track transactions and manage your account, which is one of the features I most value about it. The business also provides exceptional customer service, with friendly people on hand to help with any problems or inquiries you might have. - Its security precautions are another another aspect I like.

Nachteile:

Customer service is either nonexistent or very poor. When connected to API, there are many search-related problems.

Razorpay Erfahrungen (11)

Ram

Senior Account Executive in Indien

Verifizierter Nutzer auf LinkedIn

Telekommunikation, 51–200 Mitarbeiter

Verwendete die Software für: Mehr als 1 Jahr

Herkunft der Bewertung

Great software for payroll management needs!

5,0 vor 2 Jahren

Kommentare: Razorpay helps us with streamlining our payment processes. We haven't had any delays in processing or creating reimbursement requests with Razorpay so far

Vorteile:

Claiming reimbursements & creating automated tax statements are extremely useful for creating a seamless user journey for all our employees. The software is also really user-friendly & greatly customisable as well.

Nachteile:

The UI is cluttered in such a way that it's difficult to navigate in between different modules easily. (From Tax deductions to reimbursement or Payslips for example) There are also minor bugs but nothing otherwise.

Shahu

Strategy Head in Indien

Essen & Trinken, 51–200 Mitarbeiter

Verwendete die Software für: Mehr als 2 Jahre

Herkunft der Bewertung

Arrogant Team Poor service just because they feel people don't have other options.

1,0 vor 2 Jahren

Kommentare: Overall experience was good previously but as the company grows they are not able to control things and get arrogant with time. Customers paying using QR codes, second time it is getting refunded to customer after giving success message. Very Poor service.

Vorteile:

Easy to sign in. Also easy to set up. Signing in process is very smooth.

Nachteile:

Customer service and technical assistance.

Razorpay Erfahrungen (12)

Abhi

Director in Indien

Verifizierter Nutzer auf LinkedIn

Computer- & Netzwerksicherheit, 2–10 Mitarbeiter

Verwendete die Software für: Mehr als 1 Jahr

Herkunft der Bewertung

Worst Payment Gateway

1,0 vor 5 Jahren

Kommentare: Pathetic for eCommerce startups. Please stay away, as they don't refund the money, even on transaction reversal.

Vorteile:

The integrations are pretty good. Also, the user interface is nice. They also have developed a very sophisticated system for merchant payouts.

Nachteile:

Extremely rude customer support and unethical company. Do not use their payment integration services, as they don't offer refund of transaction fees on reversal. Stay away from this scam. I repeat, stay away.

Verifizierter Rezensent

Verifizierter Nutzer auf LinkedIn

Gastgewerbe, 11–50 Mitarbeiter

Verwendete die Software für: Mehr als 1 Jahr

Herkunft der Bewertung

Quelle: GetApp

very poor service

1,0 vor 9 Monaten

Kommentare: overall experience is not good as they do not ease the task and have high failure rate.

Vorteile:

RazorPay Web App had good speed and quick response

Nachteile:

RazorPay gives low success rate and offer poor support

Unesh

Owner in Indien

Internet, Selbstständig

Verwendete die Software für: Mehr als 2 Jahre

Herkunft der Bewertung

Complete payment solution for Indian Businesses.

5,0 vor 3 Jahren

Kommentare: Overall experience with razorpay is good and fine.

Vorteile:

In razorpay i like international payment most and also payment pages.

Nachteile:

One thing i like least or you can say i hate is that different webhook can not be sent out for different products.

Saif Ali

Director in Indien

Informationstechnologie & -dienste, 2–10 Mitarbeiter

Verwendete die Software für: Mehr als 1 Jahr

Herkunft der Bewertung

Best ever customers support for payments

5,0 vor 3 Jahren

Kommentare: Overall i am good to use razorpay and still using

Vorteile:

As a merchant many payment gateway didnt provides good customer support.but razorpay is king. I asked team to update my payment cycle that is totally customized for me and they did it.

Nachteile:

The only thing i didn't like in razorpay is there compliance for applying international payment.

Razorpay Erfahrungen (13)

Pratap

Student in Indien

Verifizierter Nutzer auf LinkedIn

Hochschulbildung, 51–200 Mitarbeiter

Verwendete die Software für: 6-12 Monate

Herkunft der Bewertung

Best for domestic transactions

5,0 vor 2 Jahren

Kommentare: Razorpay is the most used payment gateway which accepts several types of payment methods. It doesn't have any maintenance charges or subscription charges. We can easily transfers money by using UPI without knowing actuall bank account details.

Vorteile:

Razorpay accepts several types of payment methods such as internet banking, UPI, Credit card, Debit card. We can easily integrate the Razorpay API with our merchant website to accept payments from the customers. It only takes 2% fees per transaction. Less approval time for account.

Nachteile:

Razorpay works best in domestic transactions. But it may not be compatible for international transactions. If we need international transfers facility we need to get approved by razorpay by submitting extra documents.

Priti

Student in Indien

Computer-Software, 2–10 Mitarbeiter

Verwendete die Software für: 1-5 Monate

Herkunft der Bewertung

In Betracht gezogene Alternativen:

PayU

Onboarding is a bit delayed

4,0 vor 5 Jahren

Kommentare: As a payment gateway it is good, the documents required is also less. Maybe onboarding can be improved

Vorteile:

User friendlyGreat features like payment pages

Nachteile:

Onboarding is difficult, they ask for a business model which I don't think is right

Verifizierter Rezensent

Verifizierter Nutzer auf LinkedIn

Informationstechnologie & -dienste, 2–10 Mitarbeiter

Verwendete die Software für: Mehr als 2 Jahre

Herkunft der Bewertung

Razorpay the best payment gateway platform for flutter developers.

5,0 vor 2 Jahren

Kommentare: The best payment gateway service we have used so far.

Vorteile:

The ease use, integration support with flutter and the amount of payment methods.

Nachteile:

The documentation sometimes feel a bit incomplete.

Abhiram

Cofounder and CEO in Indien

Unternehmensberatung, 2–10 Mitarbeiter

Verwendete die Software für: 1-5 Monate

Herkunft der Bewertung

In Betracht gezogene Alternativen:

Instamojo

Easy to setup and get going

5,0 vor 5 Jahren

Vorteile:

Razorpay is super easy to setup: I tried to set up other software for collecting the payments on our website but Razorpay is more comfortable to set up and start using in a few clicks. I embedded the payment pages and it takes care of things that you haven't even though to include to help your consumers make payments.Great dashboards. Easy to use and visual dashboards to see how my business is doing week over week.

Nachteile:

It is the thing about payment gateways. When you are collecting huge amounts of money on the platforms and you have low margins, 2% gateway charges might stay between your profitability. But I cannot complain, it is the same with every platform.

Harsh

Developer in Indien

Informationstechnologie & -dienste, 2–10 Mitarbeiter

Verwendete die Software für: 1-5 Monate

Herkunft der Bewertung

Worst Customer Support

3,0 vor 3 Jahren

Kommentare: Very bad experience with their technical support.

Vorteile:

I like the easy to setup using readymade plugins

Nachteile:

There are bugs and the Razorpay support is worst. I have a bug with their api functionality and I lodge support ticket in Feb 2022. The support staff only replied we will resolve issue asap and it is still not resolved in 3 months.

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Razorpay Erfahrungen (2024)

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